While majorities of Americans use home broadband and smartphones, the cost of their bills can be prohibitive for some users. Roughly a quarter of tech users are worried about paying their home broadband, cellphone bills By comparison, 42% of users who have not upgraded their connection say they experience connection issues at least sometimes. Broadband users who work from home all or most of the time are about twice as likely as employed users who never work from home to have tried to improve their home internet connection, while a third of those who work from home some of the time or rarely say the same.Īpproximately two-thirds (64%) of broadband users who have upgraded their internet say they at least sometimes experience connection issues. (Black broadband users do not significantly differ from White or Hispanic users in having upgraded their connection.) At the same time, users ages 18 to 64 were more likely than those ages 65 and up to say they had upgraded their home internet during this time.īeyond differences by age or race and ethnicity, users’ experiences with upgrading their broadband connection also differ by telework status. Some 35% of Hispanic broadband users report having done something to improve the speed, reliability or quality of their high-speed internet connection at home at some point during the pandemic, compared with 27% of White broadband users. While a majority of broadband users across demographic groups did not change anything about their home internet during the pandemic, several groups stood out as being more likely to have upgraded their connection in some way. Since the start of the pandemic in February 2020, 29% of broadband users say they have done something to improve the speed, reliability or quality of their high-speed internet connection at home. Some home broadband users improved their connectivity during the pandemic About four-in-ten broadband users in the upper-income tier report connection issues, while 60% of users with lower household incomes say the same.Īge is also a factor: 51% of broadband users ages 18 to 64 report often or sometimes having connection issues that make it difficult to do online tasks, compared with 39% of those ages 65 and older. And there are sizable gaps based on income. Black and Hispanic broadband users are more likely than White users to say they experience problems with the speed, reliability or quality of their high-speed internet connection at home in a way that makes it hard to do things online. These connectivity issues are felt more acutely for certain users – particularly those with lower incomes, Black adults and Hispanic adults. Some 51% report they rarely or never have such issues. Roughly half of broadband users report they often (12%) or sometimes (37%) experience problems with the speed, reliability or quality of their high-speed internet connections at home that make it hard to do the things they need to do online.
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